Day 60: The Hidden Leak in Your Client Experience

You’re doing all the “right” things.
You’re booked. Clients are smiling. The vibe is solid.

But your numbers aren’t moving.

Here’s why:

There’s a silent leak in your client experience—
and most brands don’t even know it’s there.

It’s not the service.
It’s what happens before and after the appointment.

What’s not working:

• Clients don’t get a consistent welcome

• No pre-visit communication or expectations

• No post-visit touchpoint or reminder

• Everything feels fine… but forgettable
  

  Related: Day 58 – How to Turn a First-Time Client Into a Loyal One

What you’re looking for:

✅ A client experience that starts before they arrive
✅ Consistent tone and flow across all team members
✅ A post-visit system that keeps clients connected
✅ Fewer drop-offs after first visits
✅ A “wow” experience that drives repeat business and referrals

Here’s how to plug the leak:

1. Pre-visit prep.
   Confirmations with clear expectations and warm tone.

2. First 60 seconds.
   Make every client feel seen, known, and welcomed.

3. Post-visit touchpoint.
   Follow-up message. Thank you. Reminder. Something.

4. Review and referral prompts.
   If the experience is strong, capture it and share it.

How we help:

We help brands build Client Experience Systems that:

• Start strong before the first visit

• Deliver consistency across teams and time slots

• Drive retention through human touches and automation

• Turn “fine” into “can’t wait to come back”

One brand kept stalling at $42k/month.
We updated their client experience flow and added two simple messages—
they hit $61k within 60 days.

Next Step:

If your experience is “fine,” but your growth is flat…
You’ve got a leak.

Let’s find it.
Let’s fix it.

Start by filling out this short form.
If we’re aligned, you’ll get access to book a 1-on-1 strategy session with me.

👉 https://form.typeform.com/to/oaYWaDJ3?typeform-source=www.blend-advisory.com